Testimoniales de Clientes
Very good, unable to spend more time. Quick and efficient..... Very happy with car, thanks
Great service great technician, Paul was very polite and informative. He kept me informed on everything.
Never able to find the problem that caused the underlying issue of transmission and throttle issue
Paul was awesome. Quick and efficient. Don’t ever have an issue when I go and see him
Chris Davis was great to work with. No nonsense and did not try to play games with adjustments and extras. I got the car I wanted for a competitive price.
My representative was very personable and responsive with my vehicle needs. Great communication and was able to take care of the recalls on my car.
Very friendly fast efficient and knowledgeable, finance was super easy as well would recommend these is our 2nd vehicle from Ken Garff in the past 6 months
I know you’re trying to make your money at the dealership but when you come out with a rate that is three percentage points higher than what I eventually got it’s not a good start. Also, it’s a week after I purchased a vehicle and I’m gonna call them today because I have not received my papers either via printer which I want to, but they said they will email it, and I have not received it through email. Thirdly, I immediately reported two little stains on the top of the car on the inside a ... Read More DealerRater - Jul 11, 2026
This dealership has been very sincere and incredibly helpful. Im grateful to the service rep who helped me out Brian Simon I believe, he had oversaw my vehicle inspection and seen I was In need of a critical repair he was able to expedite my service with the help of the manager to repair my car under my extended warranty plan, really felt taken care of, and appreciate the updates and reminders from the dealership as well, ty ty
After now hearing from my service rep after 9 days, I called three times (without a single callback) to inquire on if the part required to complete my repair was in. Finally I was told it was and was able to get scheduled.
Typical lies expected from a kia dealership nothing out of the ordinary, kias seem to all want to catch on fire
I am very happy with this dealership and the service advisor. Paul has been great with informing me and keeping me updated. I brought both of my vehicles in for service and he didn’t try to upsell me any unnecessary services like other dealerships have.
Had a great experience! Everyone was friendly and the service was quick. I would totally recommend!
I am very disappointed with my recent service experience.
I brought my vehicle in because of a check engine light, and while it was there, I also decided to have the scheduled oil change performed. The check engine light was diagnosed as a coolant temperature issue and was resolved with a software update, which I appreciate.
However, my main concern was making sure all of the vehicle's fluids, especially the coolant, were checked and topped off. I specifically asked twice if all fluids had been filled. My service representative even told me she would verify with the technician a ... Read More DealerRater - Jul 8, 2026
I took my vehicle in for service on a Saturday. Everything went fine upon check in. I was contacted on Monday originally to say that my car would be ready that afternoon. I was then contacted to say that a part had to be ordered and would be in on Wednesday and my car would be ready that afternoon. Wednesday came, I texted my advisor to ask about the part with no response. Thursday I text and called my advisor with no response. I called the service dept 3 times with no answer and no ability to leave a message. I ... Read More DealerRater - Jul 7, 2026
The staff were very friendly and made the process super easy. They had my service done within an hour and everything was done right.
Nicholas Brown has been an excellent service advisor. I highly recommend him! He will make sure you and your car are taken care of.
Raul was my salesman and the process was smooth and efficient. No back and forth
It's where I purchased my vehicle and also do all my service.They do a great job
I continue to return to this dealership because of the awesome, friendly, helpful and understanding from the service department
Il8ve this serbice teamb. Paul does a great job and he is always very friendly .he is always check8ng on you
Service was quick and detailed. The service providers were knowledgeable and friendly and through. Great Job
I go here and my service rep is Paul. Paul is an outstanding rep. Best ive encountered in ALL and ANY dealership Ive had to deal with. His customer service skills are outstanding and is extremely helpful through any of the process. There was even a mix up with misinformation and Paul took responsibility Immediately and made sure everything was fixed and his word was kept. You do not see that type of care these days. Ask for PAUL when you come here and he will make your experience the best.
I bought my Car here. Never had an issue with service, and Nick Brown has always treated me right with information and fairness.
For the second time ms promise as come through for me that’s why I would come back there
You can never speak to a real person in the service department. When I call I want to speak directly to someone. Recently for oil change and a week later I get a message my car is ready. Of course I was long gone but something is wrong with your system.
I've always been happy with the service I receive in person but good luck getting anyone to follow through on what they say they're going to do or getting a callback. I've been dealing with the same issue since I bought my car in 2018. Every time I think i finally got someone who will follow through or has a genuine interest in fixing it they drop the ball and they are very difficult to get a hold of. I even called and asked to speak to a supervisor and was advised I'd get a callback and ... Read More DealerRater - Jun 28, 2026
Service Tech Mark Cronk was friendly and professional. He quickly prepared the service request and let me know what had service needed. He needed to order parts and got me a rental. He kept me informed of the work thru text messaging.
We were greeted right away ,it was a good experience., I would Recommend family and friends to this dealership
Oil change and filter went well took about an hour and a half wait. I get the package deal so I’m happy with that.
Destiny in the service department is always super helpful and more than happy to make things work. She's very good at communicating with me and always remembers to follow up. I love that I can pay my bill and track the status online.
Overall good experience. I’ve had a couple recommended services that were completely unnecessary (faulty windshield wipers) but there is no problem at all with them. I get it…it’s a business, but it makes me trust their recommendations less.
Raul was so great to work with! Really took the time to explain the features on the new Telluride and made the buying process so quick and easy.
Destiny was fantastic!!! I appreciated her attention to detail, explanation to the mechanics, and communication throughout the process. I’d trust her to represent me in court. Seriously. We love women in male-dominated industries!!! Thank you again, Destiny 🙂
Kia in Avondale offers great service.they always get me in and out fast. Brian Simon is a very good advisor..
Price was aggressive with no haggling. Salesman was okay but seemed like just wanted it to be done to get the sale.
A big than you Mark Cronk for your attention to detail and your exceptional customer service . You keep me updated on progress with a report and pictures. It may be part of Kia’s service but with I feel like an individual and not just a work order . Excellent staff is what keeps a company in business and you deserve a raise and 5 stars ⭐️ ⭐️⭐️⭐️⭐️
Excellent service, courteous and very helpful. I’m super satisfied and highly recommend Ken Garff Kia to anyone looking to get a car.
Promise and Alex made my experience go smooth and quickly they were very helpful! Definitely coming back for my next purchase!
Great service fast service felt welcomed you guys always an amazing job on my Jeep
My maintenance for my vehicle was quickly done, and my rep was great. No issues at all!
The service department is so helpful. They kept me apprised of the status of my vehicle at every step. I have full confidence in them!
They Failed to check make sure work done right 1st time on repair to leaking windshield wiper tank. They did not check to see they squirt. Then had BIG problem just to have them check to clear lines or finish the job I paid $300 for the first time. manager Nicholas question why we waited so long to bring car back and stated he could not believe HIS GUYS did not check when I was there first time. He insinuated that the windshield wipers stopped working after my Visit! I insisted to Nicholas that they never worked after car repair was ... Read More DealerRater - Jun 20, 2026
Raul was nice and the sales team was awesome, finance team was also nice and patient
Noice noice noice noice noice noice noice noice noice noice noice noice noice nocie noice.
They lied about what was wrong about my car to force me to pay diagnostic fee. I took it in for a 2ns opinion at another dealership and they confirmed it was a lie
Mark and his team were amazing. They were able to locate and fix the issue with my vehicle.
Professional,friendly, and clean establishment. Took my vehicle in for a warranty engine repair. I was approved and given a loaner. My engine was replaced and running within a week.
Even though I had bad credit, they worked with me and got me in a car.
Every time I take my car in for service I have a wonderful experience. Paul always takes care of me and communicates during the whole process.
This dealership was so amazing in getting us the best deal, allowing us to leave same day with a car. A huge thank you to John for taking care of us the whole way!!
Cecilia was very nice and kept me updated. Excellent customer service from her! I was bummed the car wash was down, but that happens so no worries.. I was confused on why on the multi point inspection that my tires were lower than they should be, but that they did not fill them up to the proper PSI. What’s the point of the multi point inspection if they aren’t going to do anything about it? Upon leaving the dealership, they were reading 29-31 between my four tires and they should be at least 35.
Always great service I wouldn't have it any other way. Thank you for taking time to treat customers decently, it shows in the way you speak and treat people that goes a long way.
Chris was really nice and helpful was a pleasure working with him. His knowledge was really to the top
Mark at Ken Graff always takes care of me and he is now 100% on fixes for me and wife and daughter kias. More reason to keep coming back.
Great service Mark was very kind My car was ready on time They wash my car
Alex was very easy to work with. He anticipated our kids attention span and didn’t waste time witb a bunch of back and forth. Got us out before the kids started getting too bored
Amazing staff and Andre was great very knowledgeable and very friendly would definitely buy another car from him
I am extremely disappointed with the service department’s handling of a simple request for documentation regarding a previous engine replacement on my Kia.
After waiting nearly three weeks, I was finally provided a Carfax report that did not even show the engine replacement I was trying to verify. Throughout this process, I was repeatedly told that I needed to come into the dealership to obtain information, only to find out that the information still wasn’t available.
To make matters worse, because the dealership has changed ownership, I am now being told that the records cannot be accessed until ... Read More DealerRater - Jun 13, 2026
I had an urgent matter late in the day and was not sure I could make it there in time. They took me in and handled the situation as though I were their most important customer. Customer service at it's best!
Great sales personnel, Christian was knowledgeable and mindful of my needs in a vehicle and time efficient.
Knowledgeable sales reps; openness and willingness to deal when it comes to sales; friendly, laid-back atmosphere. They make you feel welcome and appreciate it.
Paul and Nicholas at the dealership for very helpful. Paul got back to me and Nicholas even when he was on a marathon. Paul was helpful when I took my car in for service in May, and he was able to credit me with the $50 refund that the dealership owed me since October. I had contacted the dealership a number of times and they kept telling me it was coming and I never received it. When I inquired about the car on Saturday they told me it was ready on Friday and no one had called me. There was no ... Read More DealerRater - Jun 12, 2026
Outstanding sales department and equally superb service department. Respect is shown by dealer in all transactions.
Very professional and friendly staff. The staff greeted us with a smile and was very personable. He took Great care of us!
Had a prepaid oil change done recently. Scheduling was easy and they had it completed when they said!
Excellent service, and the attention was amazing it was a really great experience with them
Great Customer Service from Paul nice place inside too would highly recommend this dealership to friends and family.
Great experience got my car back in a timely manner. Cecilia was really helpful answering my questions.
Paul was great. I will always use Paul and you’re Dealership. Everybody was helpful
They are always on time to take my car in. Paul, my service tech, keeps me in the loop on when the car will be done. What needs to be done and what can wait. He never pressures me.
Fast service, Brian Simon kept me posted with all services that were recommended and needed to get done immediately and services that are coming due.
Great experience, this is my 3rd car from this dealership. Great customer service, great communication.
Very professional and helpful staff. Kept me updated on the progress of my vehicle. Thank you.
Samantha and Deondre were fantastic! Made the car buying experience effortless. Lisa in finance made paperwork easy. Highly recommend Kia Avondale
Thanks to all who work at Ken Graff Kia. They are all professional, fast, communicative, and cooperative.
I always have great service and am treated great when I go to the dealership here at Ken Garff Kia. The service manager Mark is always awesome. He even goes the extra mile to inform me of any specials they have going are coming since he was aware of me seeking new tires soon. Also the sales manager Emily is just amazing. Her whole team always reaches out and keeps me updated when new cars come in and if I’m able to afford them at that time or if there’s something they know, I’d probably like they’... Read More DealerRater - Jun 5, 2026
When you get there, just ask for Samantha, that's your best bet and I promise you won't regret it, quick easy process and she knows how to take care of her customers
Very good dealership, wet helpful and informative! I enjoyed how personal able they were! I loved it
From start to finish the whole process was seamless. Bill, my sales rep was excellent no pressure whatsoever and was very thorough on his follow up and knowledgeable.
Fraudulent activity (seemingly) on my warranty. Reported to management. Promised call backs. Never received call backs. Multiple times recording my car in for service that never occurred, charge to warranty for rental I never received.
Great personnel and excellent service!! Loved my time there along with the facility. Good job!!
John was very helpful. Love my old Kia 2023 and now enjoying my new 2026.
Professional people with a personal attitude to help their customers fantastic experience. I would recommend them to work on your vehicle
No hassle easy to work with group! Everyone should buy their KIAs from this location.
Tammy and the team made the buying experience fun and easy. Loved how they would work on getting us the best opportunities to get our vehicle
Great experience from beginning to end! Promise was an amazing person to work with. Highly recommend!
Very nice dealership. The people there are cool. Special thanks to Deondre and Sam for assisting me on my purchase.
Sales person Samantha was great. Best approach. Beat attitude. No pressure. Great knowledge of vehicles.
This was the first dealer I went to, after shopping around I came back and bought my car. Promise was great! So transparent and respectful of my budget. She worked hard to get me a good deal 😊 the whole experience was great from start to finish. Would 10/10 recommend!
Super nice and friendly staff. Sam got me into a nice 2026 and gave me the best service
Worked with Eric he was very efficient and helpful finding the car I wanted. Definitely recommend working with him.
Great experience. I worked with Promise and from the get go of texting and going over vehicles with her to going down to test drive right until our purchase was wonderful. It makes a difference when you are working with a person who is kind and not pushy when buying a car. Thank you so much for a great buying experience.
Juan was amazing and made my experience with Ken Garff Kia Avondale as smooth and easy as possible.
Do not use Ken Graff Kia in Avondale. Had agreed on a lease for a Telluride for 12k miles. I have three witnesses that heard me tell that to the salesman. Come to find out it was for only 10k. They made me sign docs electronically on a giant table size computer. No one in finance department confirmed the milage. I believe the electronic signing of documents on a huge table is meant as a way to distract. I fell for it. I should of insisted on confirming the miles, but have had many leases and never has this happened. ... Read More DealerRater - May 4, 2026
Muy buena atención, el chico trabajo mucho en conseguirnos el mejor trato, salimos muy contentos con el resultado Gracias Enrrique
We located the 2024 used vehicle online and Christian confirmed it was available because we had over an hour drive to get to the dealership. We arrived late in the evening and Christian pulled the vehicle inside the showroom to help view the vehicle, very much appreciated. (Nice music playing in showroom as well.)
There wasn’t a bunch of going back and forth with the pricing so the total experience was smooth and easy. most dealers push to close the deal that night but we agreed that we would came back the next morning to complete the transaction.
Completed the ... Read More DealerRater - May 3, 2026
Of you are looking to buy a new KIA. I recommend Terry Burns. He will help you out.
I couldn’t be happier with the service and sales team from Ken Garff Kia in Avondale
Sales team was great! Super happy with my 2027 Telluride!! Would definitely buy from this dealership again!